RAIS offers a 2-year warranty on all gas fireplaces. The warranty period begins upon delivery of the product. The warranty – provided by RAIS – is a supplement to national guarantee requirements applicable in the country where the fireplace was purchased.
We recommend having your gas fireplace inspected by a professional once a year to ensure the product’s operation and safety.
In the event of damage to your gas fireplace, please contact the retailer where the product was purchased and provide the serial number.
In the event of a warranty claim, RAIS determines the way in which the damage will be repaired. In the event of repair, we will ensure professional execution.
For warranty claims on parts that have been replaced or repaired, please refer to national/EU laws and regulations on renewed warranty periods.
The warranty provisions in effect at any time may be obtained from RAIS.
Webbureau ITTP